hbija Responsible Gaming
At hbija, we believe that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial strain or personal harm. This page outlines the tools, resources, and guidance hbija provides to help every player in Bangladesh maintain a healthy relationship with betting and casino games.
Player Wellbeing First
hbija treats responsible gaming as a core business value, not a compliance checkbox. Our platform is designed to make safe-play tools easy to find and easy to use, at any time.
Self-Exclusion On Demand
Request an immediate self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent closure at any time. Once active, exclusions cannot be reversed until the chosen period expires.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka directly from your account settings. Limits take effect immediately and can only be reduced — not increased — without a mandatory 7-day cooling period.
Session Time Reminders
hbija can send you automatic session duration alerts so you always know how long you have been playing. Regular reminders help prevent unplanned extended sessions from becoming habitual.
Reality Checks
Enable on-screen reality check pop-ups that display your net session win or loss position at set intervals. Staying aware of your actual balance during play is one of the most effective responsible gaming habits.
24/7 Support Team
Our English-language support team is available around the clock to discuss any concerns about your gambling activity, assist with activating safe-play tools, or guide you toward professional help organisations.
1 Our Commitment to Safe Play
hbija is Bangladesh's high-energy online betting and casino platform, and we take pride in the entertainment we deliver to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. But we are equally proud of the care we invest in keeping that entertainment safe, sustainable, and free from harm.
Responsible gaming at hbija is not a single feature — it is a philosophy embedded across the entire platform. From the moment you register an account to the way our systems flag unusual activity patterns, every layer of hbija's operation is designed with your long-term wellbeing in mind. We are committed to providing a transparent, fair, and supportive environment where players can enjoy cricket betting, live casino games, slots, darts, and card games without losing sight of the fact that gambling is — and must always remain — a leisure activity.
We encourage all hbija users to approach gambling as one form of entertainment among many. Set time and money boundaries before each session, stick to those boundaries, and never gamble with money you cannot afford to lose. If gambling stops feeling fun and starts feeling like an obligation, that is a signal worth taking seriously — and hbija is here to help you respond to it.
Gambling should be a choice made freely, with a clear head, within pre-agreed personal limits. hbija will never encourage players to chase losses, gamble beyond their means, or view betting as a source of income. Our promotions and communications are designed to enhance enjoyment, not to exploit vulnerable players.
2 Age Restriction & Underage Gambling
hbija operates on a strict 18+ only basis. No person under the age of 18 is permitted to open an account, make a deposit, place a bet, or access any real-money game on the hbija platform. This rule is non-negotiable and applies to every player in Bangladesh and every other jurisdiction from which hbija accepts registrations.
To enforce this policy, hbija requires all new users to confirm their date of birth during account registration. We also conduct identity verification (KYC) checks that independently confirm the age of every player before full account access is granted. Where our verification process identifies a discrepancy — or receives a credible report that an account may be used by a minor — the account will be suspended immediately pending investigation.
Protecting Minors in Your Household
If you share a device or household with anyone under 18, hbija strongly recommends the following measures to prevent underage access to the platform:
- Always log out of your hbija account when you are not actively using it. Do not save login credentials in shared browsers.
- Use a strong, unique password for your hbija account that other household members cannot guess.
- Consider installing parental control or content-filtering software on shared devices. Widely available tools include Net Nanny, Qustodio, and built-in parental controls available in Android and iOS.
- Keep any devices used to access hbija password-protected when not in use.
- Talk openly with younger family members about gambling, explaining that it is a regulated adult activity restricted to those aged 18 and above.
3 Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. hbija encourages all players to regularly reflect on their gambling behaviour and to treat any warning signs with the same seriousness they would apply to any other health concern. Asking yourself the following questions honestly can help you identify whether your gambling habits may be becoming harmful.
Do you find yourself gambling with money you originally set aside for essential expenses such as rent, food, utilities, or loan repayments?
After a losing session, do you feel a strong compulsion to continue betting in order to recover what you have lost — commonly known as "chasing losses"?
Have you tried to cut down or stop gambling but found that you were unable to follow through consistently?
Do you conceal the amount of time or money you spend on gambling from family members, friends, or your partner?
Has gambling negatively affected your work, studies, personal relationships, or mental health over the past six months?
Do you feel restless, irritable, or anxious when you are not gambling, or when you are unable to access the platform?
Have you borrowed money from others — or considered doing so — specifically to fund your gambling activity?
If you answered yes to two or more of the questions above, we encourage you to make use of hbija's self-exclusion, deposit limit, and time-out tools described in the following sections, and to consider reaching out to a professional support service. Recognising the issue early dramatically improves the likelihood of a positive outcome.
4 Responsible Gaming Tools
hbija provides a comprehensive suite of responsible gaming tools, all of which are accessible directly from your account settings at any time. You do not need to justify your decision to use any of these tools — they exist for your benefit and can be activated instantly without any penalty to your account standing or withdrawal eligibility.
Deposit Limits
Cap the amount you can deposit over a daily, weekly, or monthly period. Reductions are instant; increases require a 7-day waiting period.
Session Limits
Set a maximum session duration. Once your time limit is reached, you will be automatically logged out of the platform.
Loss Limits
Define the maximum net loss you are comfortable with per day, week, or month. Betting access pauses automatically once the threshold is reached.
Reality Checks
Receive on-screen notifications at set intervals showing how long you have been playing and your net session result, keeping you grounded and informed.
To activate any of these tools, log in to your hbija account, navigate to Account Settings > Responsible Gaming, and select the appropriate limit or feature. Changes to limits that increase your exposure (e.g., raising a deposit limit) are subject to a mandatory 7-day cooling-off period before they take effect — a deliberate safeguard designed to prevent impulsive decisions made in the heat of a session.
5 Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on hbija. When you activate a self-exclusion, your account is suspended and you will be unable to log in, deposit, place bets, or access any game on the platform for the duration of the exclusion period you choose.
Available Self-Exclusion Periods
- 30 days — A short-term break to reset your relationship with gambling.
- 90 days — A medium-term exclusion giving you time to reflect and seek support if needed.
- 6 months — An extended break recommended for players who have identified recurring problem gambling patterns.
- 1 year — A long-term exclusion for players who need significant distance from gambling activity.
- Permanent closure — An indefinite self-exclusion resulting in full account closure. This cannot be reversed.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Via your account settings under Responsible Gaming > Self-Exclusion.
- By contacting the hbija support team via live chat — available 24 hours a day, 7 days a week.
- By emailing with the subject line "Self-Exclusion Request", stating your preferred duration.
hbija also recommends that players who are struggling with gambling consider self-excluding from all online gambling platforms simultaneously, not just hbija. Excluding from a single site while maintaining access to others significantly reduces the effectiveness of the measure.
6 Deposit & Spending Limits
Setting a deposit limit is one of the most straightforward and effective ways to keep your gambling spending within a budget you are genuinely comfortable with. hbija allows you to set limits denominated in Bangladeshi Taka (BDT) across three timeframes:
- Daily deposit limit: The maximum total you can deposit within any rolling 24-hour period.
- Weekly deposit limit: The maximum total you can deposit within any rolling 7-day period.
- Monthly deposit limit: The maximum total you can deposit within any rolling 30-day period.
For example, a player who sets a monthly deposit limit of ৳5,000 will be prevented from depositing additional funds once that threshold is reached within the calendar month, regardless of how the deposits are split across bKash, Nagad, Rocket, Upay, or any other accepted payment method.
Limit Change Rules
hbija applies an asymmetric rule to limit changes as a deliberate responsible gaming safeguard:
- Decreasing a limit takes effect immediately. If you decide mid-session that your current limit is too high, you can lower it right away with no delay.
- Increasing a limit is subject to a mandatory 7-day cooling-off period. The increase will not take effect until seven full days have elapsed from the time of the request. This prevents players from impulsively raising their limits during or immediately after a losing session.
7 Time-Out & Cooling-Off Periods
A time-out is a shorter, temporary break from the hbija platform, distinct from a full self-exclusion. It is designed for players who feel they need a pause but are not necessarily dealing with a serious gambling problem — perhaps after a particularly frustrating session, a period of unusually high activity, or simply as a proactive habit to reset and reflect.
Available Time-Out Durations
- 24 hours — A brief overnight reset, ideal after an emotionally charged session.
- 7 days — A one-week break that gives you space to reassess your gambling habits without a long-term commitment.
- 30 days — A full month away from the platform, useful for players who want to take a more substantial break without triggering a formal self-exclusion record.
During a time-out, your account is suspended in exactly the same way as during a self-exclusion. You will not be able to log in, deposit, or place bets. Marketing communications will be paused for the duration of your time-out. Unlike self-exclusion, a time-out will expire automatically at the end of the selected period and your account will be reactivated — no action is required on your part to resume normal access.
Session Time Reminders
Even outside of formal time-out periods, hbija encourages all players to use session time reminders. You can configure a reminder to appear after 30 minutes, 1 hour, 2 hours, or a custom interval of your choice. The reminder displays your current session duration and net result, giving you a natural moment to pause and decide whether to continue or stop. These reminders are entirely non-intrusive — they require a single dismissal click — but their effectiveness in prompting players to take breaks is well documented in responsible gambling research.
8 Getting Help & Support Resources
If you believe your gambling is becoming a problem — or if someone close to you has expressed concern about your gambling behaviour — please do not wait before seeking support. Reaching out early is a sign of strength, and the sooner you access help, the more effective that help tends to be.
Contacting hbija Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week through the following channels:
- Live Chat: Available directly on the hbija platform. Click the chat icon at any time to connect with a trained support agent.
- Email: — use the subject line "Responsible Gaming Support" for priority routing to our specialist team.
Our support agents are trained to handle sensitive responsible gaming conversations with discretion and empathy. All communications are treated as strictly confidential. You will never be judged, pressured, or penalised for raising concerns about your gambling activity.
Professional Support Organisations
In addition to hbija's internal support tools, we encourage players who are struggling to seek assistance from professional organisations that specialise in gambling harm. While hbija operates within the Bangladesh market, internationally recognised resources are available online and provide guidance regardless of geographic location:
- Gamblers Anonymous (GA): A peer-support fellowship for people who identify as problem gamblers. Meeting schedules and online resources are available at gamblersanonymous.org.
- GamCare: A leading provider of free information, advice, and support for anyone affected by problem gambling, including family members and friends. Available at gamcare.org.uk.
- BeGambleAware: An independent charitable organisation providing a national gambling helpline, online chat support, and a directory of treatment providers. Available at begambleaware.org.
- Gambling Therapy: A global online support service offering free practical advice and support to those affected by problem gambling, in multiple languages. Available at gamblingtherapy.org.
Support for Family Members
If you are concerned about the gambling behaviour of a family member or close friend, hbija encourages you to reach out to our support team or to contact one of the professional organisations listed above. GamCare and Gambling Therapy both offer dedicated resources for family members and friends of people affected by problem gambling, including guidance on how to raise the subject constructively and how to protect shared household finances.
18+ hbija is strictly an 18+ platform. Players must be 18 years or older to register, deposit, and play. If you or someone you know is under 18 and accessing the platform, please contact us immediately at .
Play Smart. Play Responsibly at hbija.
Responsible gaming is the foundation of everything we do at hbija. If you are ready to enjoy the platform safely, explore our games — or visit our FAQ for more answers about account tools and support.
18+ For adults aged 18 and above only. Gambling involves financial risk — only bet what you can afford to lose.